LOGIN TROUBLESHOOTING GUIDE
What is my username?
Your username is the same as your
ICT Singapore account nickname.
What is my ICT Singapore ID?
Your ICT Singapore ID is the same
as your ICT Singapore account nickname.
What is my password?
The password into your account is
the same as the confirmation code used to create your account. If you have forgotten
your password, it will be necessary for you to go through the "Forgot
Your Password" function to create a new
one.
Why can't I login to my account?
If you are unable to login to
your account, please double check the following:
1. When entering your password to access your account, be sure that
all
of the letters are capitalized and there are no spaces present.
2. Your "Number Lock" and "Caps Lock" keys are
off.
3. Your Internet browser is set to accept cookies.
4. Java Script is enabled on your computer.
5. If you are still unable to access your account, please generate
a new
password through our "forgot your password" function:
o When you click "Continue to
step 2", this function will automatically generate a confirmation code
which will be e-mailed to you from notify@ict.edu.sg. Retrieve
the confirmation code from that email, and enter it where indicated.
o Upon entering this confirmation
code and clicking "Finish", your new password will be generated for
you.