Another customer scenario that we have come across in the “dinosaurs” scenario, they are the market leader and were market monopoly in the human resources sector at a time. Their business is huge as that they are contributing hundreds of millions in tax each year, they are well supported with strong backstage. They are autocratic, very weak in mindfulness of the gradual customer needs changes and were pride with their past success. However, due to the fact of globalization, market open, drastic change in the economies and increasing competition, they are facing significant decline in business and customers are switching over the services to other suppliers that offer better quality and services.

We were invited to help in their transformation from good to great as the CEO were in desperation to change. Employee were at their comfort zone and resisted to change, they were unaware of the change in their customers’ behaviors and needs, they still believe that they are in the leading position for the sector and closed up to the market.

The organization took up the whole series of Change Quotient programs and transform from good to great in their market position within short period of time. We helped the mid-high management and various functional team with a success switch of mindsets and behavioral changes, equip them to be more sensitive and observance to the dynamic change in the market and with their customers, this inclusive enhance active listening from inside out and bottoms up within the organizations. They also acquired the new innovative model and strategies to lead change and transform into executable plan and actions.